Purpose The purpose of this paper is to explore the state of S&P 500 companies’ transparency
by analyzing their Bloomberg ESG (Environmental-Social-Governance) disclosure scores…

Uses survey results from a national sample of quality managers to examine the relationship
between how a firm defines quality and what product quality dimensions it considers …

Data were gathered from a national surrey of quality managers to examine the obstacles
associated with managing a successful quality transformation. Factor analysis on managers' …

The authors examined how six factors related to content and interaction affect students'
perceptions of learning, satisfaction, and quality in online master of business administration (MBA…

The transformation to a total quality management organization depends on the extent to
which firms successfully implement certain quality management practices. What is critical is a …

Data from a sample of US consumers are examined for gender-based differences in
perceptions about factors affecting the perceived quality of online retailers. Seven electronic …

The quality management literature prescribes various critical quality improvement strategies.
However, there have been few empirical studies that tested for the synergy or the …

Purpose – The purpose of this paper is to present the results of an experiment in which
participants view fictitious e-tailing web pages and indicate the likelihood of purchasing the …

Given the expected rise in the number of online business degrees, issues regarding quality
and assessment in online courses will become increasingly important. The authors focus on …

Successful implementation of total quality management depends on measuring quality
performance; developing appropriate quality measures depends on how quality is defined. …